Off Theory
Customer Care
Help & Support
If you need assistance, feel free to reach out to us. We aim to respond to all customer queries within 12 business hours.Contact Us
If you need assistance, feel free to reach out to us.
- Off Theory
- Proprietor: Subhasish Kundu
- GSTIN: 19IJIPK7184J1ZD
Support Hours
- Monday - Saturday
- 10:00 AM - 7:00 PM (IST)
Order Support
Need help with your order? Please include the following details when contacting us. This helps us resolve your request faster.
- Order Number
- Full Name
- Registered Email Address
- Contact Number
- Description of the issue
Shipping & Delivery Support
For shipping-related queries, please contact us if:
- Your order has not been shipped within the expected timeframe.
- Tracking information is not updating.
- Your package is delayed or lost in transit.
- You received a damaged package.
Most orders are delivered within 3-7 business days after dispatch.
Returns & Exchanges
You may request a return or exchange if:
- You received a damaged product.
- You received an incorrect item.
- The product has a manufacturing defect.
To initiate a return or exchange:
- Contact us within 7 days of delivery.
- Share your Order Number.
- Provide clear photos of the product and packaging.
- Our team will review your request and guide you through the process.
Please refer to our Refund & Return Policy for complete details.
Payment Support
Contact us if:
- Payment was deducted but the order was not confirmed.
- You were charged multiple times.
- You have questions about refunds.
For payment-related issues, please share:
- Order Number
- Transaction ID
- Screenshot of the payment confirmation, if available
Product Information
Need help choosing the right product? We can assist with:
- Size recommendations
- Product details
- Fabric information
- Care instructions
- Order-related questions
Simply email us, and we will be happy to help.
Frequently Asked Questions
How long does delivery take?
Most orders are delivered within 3-7 business days after dispatch.
Do you offer Cash on Delivery (COD)?
If COD is available for your location, it will be displayed during checkout.
How can I track my order?
Once your order is shipped, tracking details will be shared via email and/or SMS.
Can I cancel my order?
Orders can only be cancelled before they are shipped.
How do I request a return or exchange?
Contact us within 7 days of receiving your order with your order details and reason for the request.
What if I receive a damaged product?
Please contact us within 48 hours of delivery and provide photos of the damaged item.
Customer Satisfaction
At Off Theory, customer satisfaction is our priority. We are committed to providing quality products and reliable support.
If you have any concerns, suggestions, or feedback, we would love to hear from you.
Thank you for choosing Off Theory.