Shipping Policy

Order Processing

• Orders are typically processed within 1-2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, festive seasons, or high-order-volume periods, processing times may be extended.

Shipping Coverage

We deliver to most serviceable pin codes across India through our logistics partner, Shiprocket.

Delivery availability depends on courier serviceability in your area.

Estimated Delivery Time

• Metro Cities: 3-5 business days
• Tier 2 & Tier 3 Cities: 4-7 business days
• Remote Areas: 5-10 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Order Tracking

Once your order is shipped:

• You will receive a shipping confirmation email and/or SMS.
• A tracking link will be provided to monitor your shipment status in real time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any free shipping promotions will be clearly mentioned on our website.

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate.

If an order is returned due to the following reasons, additional shipping charges may apply for re-dispatching the order:

• Incorrect address
• Incorrect contact number
• Customer unavailable for delivery

Damaged, Missing, or Incorrect Orders

If you receive a damaged product, incorrect product, or a package with missing items, please contact us within 48 hours of delivery with:

• Order Number
• Photos or videos of the package and product

Delivery Delays

While we work closely with Shiprocket and its courier partners to ensure timely deliveries, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Courier operational issues
• Government restrictions

Off Theory shall not be held liable for delays caused by such circumstances.