Privacy Policy

Business Information

• Business Name: Off Theory
• Proprietor: Subhasish Kundu
• GSTIN: 19IJIPK7184J1ZD
• Email: admin@offtheory.shop
• Website: Off Theory Official Store
• Country: India

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Payment Information, processed securely by our payment partner Razorpay

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Tracking Information

2. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling orders
• Delivering products and services
• Providing customer support
• Sending order confirmations and shipping updates
• Improving our website and customer experience
• Preventing fraud and unauthorized transactions
• Complying with legal and regulatory obligations
• Sending promotional offers, newsletters, and marketing communications. You may opt out at any time.

3. Payment Security

All online payments are processed through secure third-party payment gateways.

Off Theory does not store your complete debit card details, credit card details, banking credentials, or UPI PIN information on its servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers, including:

• Payment Gateway Providers
• Shipping & Logistics Partners
• Technology and Website Service Providers
• Government Authorities when legally required

These parties are permitted to use your information only for providing services related to your order or our business operations.

5. Shipping & Logistics Partners

To process and deliver your orders, your name, phone number, and delivery address may be shared with our shipping and logistics partners, including:

• Shiprocket
• Courier partners associated with Shiprocket

This information is used solely for order fulfillment and delivery purposes.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic and visitor behavior
• Provide a better shopping experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders and services
• Maintain business and tax records
• Comply with legal obligations
• Resolve disputes and enforce agreements

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Request deletion of personal information where legally permissible

To exercise these rights, please contact us using the details provided below.

9. Data Security

We implement reasonable technical and organizational security measures to protect your information from:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse

While we strive to protect your information, no online transmission or storage method can guarantee absolute security.

10. Third-Party Websites

Our website may contain links to external websites.

Off Theory is not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review the privacy policies of those websites separately.

11. Children's Privacy

Our products and services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children under the age of 18.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.